Privacy Policy

Personal information is generally used for purposes connected with operating and improving the casino service. We aim to use information only where there is a reasonable business, security, service or legal reason to do so.

• To create, administer and secure your player account.
• To confirm your identity, age and account information when required.
• To process deposits, withdrawals and other account transactions.
• To provide customer support and respond to questions, requests or complaints.
• To detect and prevent fraud, money laundering, unauthorised access, collusion and other harmful or unlawful activity.
• To monitor account activity and help maintain the integrity, safety and reliability of the website.
• To meet legal, regulatory, court, taxation, accounting and other compliance requirements that apply to the service.
• To maintain records, investigate incidents, resolve disputes and enforce applicable terms.
• To analyse website use, troubleshoot technical problems and improve features, performance and user experience.
• To send service messages about your account, transactions, security or important changes.
• To send promotional or marketing communications where permitted and where you have provided any consent that may be required.

Information may be shared with carefully selected service providers when they need it to perform a service for the website. Examples can include payment and identity verification providers, hosting and technology providers, customer support tools, security and fraud prevention services, analytics providers, professional advisers and other suppliers that help operate the platform. These providers should receive information relevant to their assigned function and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; respond to a valid legal request; investigate suspected fraud or unlawful conduct; recover amounts owed; or support a business transfer, restructuring or similar change. We do not intend to sell personal information as a standalone product. Where information is shared, the purpose should be connected with operating the service, protecting the platform or meeting an obligation.

Some providers may handle information in countries outside Australia. If this occurs, reasonable steps should be taken to protect the information and require appropriate handling, but privacy protections in another country may not be identical to those in Australia. By using the service, you acknowledge that information may be handled by providers involved in the operation of the website.

You may have choices and rights concerning personal information held about you. These rights can be affected by the type of information, the reason it is held, security requirements and other legal obligations. We may need to verify your identity before completing a request, and we may explain if a request cannot be completed in full.

• Access: you can ask for information about the personal data held about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: you can ask for inaccurate, incomplete or out-of-date information to be corrected. You can also update certain account details through available account tools where those tools are provided.
• Deletion: you can ask for your personal data to be deleted. This request may be limited where records must be retained for legal, security, fraud prevention, transaction, dispute or other legitimate purposes.
• Marketing consent: you can withdraw consent to marketing communications at any time. You may use an unsubscribe option in a marketing message or contact us directly. Withdrawing marketing consent will not normally stop essential service, security or transaction messages.
• Questions and complaints: you can ask how your information is handled or raise a concern about privacy practices so that the matter can be reviewed.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@spingrannycasino.best. Please describe your request clearly and include enough information for us to identify the relevant account or records. Do not send unnecessary passwords, payment card details or other sensitive information in an email. We will review the request and respond within a reasonable period, taking into account the nature and complexity of the request.

If you have an account, closing it does not automatically erase every record connected with it. Information may need to be retained for legal, security, accounting, transaction or dispute-related reasons. Closing an account also does not change information that has already been lawfully shared with a payment, verification, security or other service provider, although those providers may have their own retention and privacy practices.

Changes to this policy

This Privacy Policy may be updated when services, technology, business processes or legal requirements change. The updated version will explain the current approach to handling information. You should review this page from time to time, particularly before using account or payment features. Continued use of the website after an update may indicate that you have read the revised policy.